Monday, March 27, 2017

HCSI Interview with Vishaal Virani of Doctorpreneurs: Episode 11

Lance King of Healthcare Compliance Solutions, Inc ( interviewed Vishaal Virani, co-founder and strategy director of

As a child, Vishaal imagined playing cricket professionally when he grew up.  As a teenager, his dreams became more down to earth.  He knew he loved helping people so he chose to go to medical school.  Soon after graduating from UCL Medical School in London in 2011.  He became a member of Doctorpreneurs, which was started by Claire Novorol in 2011, and was excited for the networking opportunities it provided.  When Claire expressed concern that this organization was becoming too much for her to handle, Vishaal and some of his colleagues decided to re-launch the Doctorpreneurs website.

This new version of Doctorpreneurs, which Vishaal and his co-founders dubbed Doctorpreneurs 2.0, expanded the original idea to include a newsletter, job and internship listings, and networking and entrepreneurial events as well as a website with interviews of successful doctor entrepreneurs, blog articles, a resource center with book listings, videos, education resources, etc.
 Vishaal said that the majority of doctors don't understand that they are entrepreneurs.  What he wants people to realize is that doctors have a desire to solve a problem; entrepreneurs work the same way.  A quote by Vishaal on the Doctorpreneurs website says, “It’s easier to teach a doctor business than to teach a businessman medicine. Doctors posses a unique skill set to make invaluable contributions to the healthcare startup world, so what are you waiting for?”   If anyone would like to join, search resources, or view job opportunities, you are invited to visit  You can also find them on twitter and LinkedIn, or email

Due to technical difficulties, this interview was cut short.  We hope you find the show notes helpful! Thanks for watching/listening/reading!  Sponsored by Healthcare Compliance Solutions, Inc.  Find us on Facebook (@hcsiinc) for more interviews and other resources for healthcare professionals.

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Monday, March 20, 2017

HCSI Interview with Dr. Michael Dolby of Practice in Your Pocket: Episode 10

Practice in Your Pocket Interview with Michael Dolby; conducted by Lance King of Healthcare Compliance Solutions Inc

Dr. Michael Dolby Background
Dr. Michael Dolby dreamed of being an architect as a child and teenager. When he entered Boise State University to play football, the coached told him it was too demanding of a degree and he needed to change his major to business, which he did.  After business school, Michael got a sales job and was excelling to the point that his sales manager told him to basically find another job because he was making the rest of the team look bad. When Michael expressed his frustrations to his dad about his job, his dad recommended that he go to dental school.
Michael enrolled in the required science classes at Boise State for a year and a half and then was accepted to dental school at Pacific University, which condensed 4 years of academic work into 3 calendar years. He then went on to complete a residency at St. Joseph's in Denver, Colorado.  Through some chance encounters, he bought a thriving practice from a dentist in Boise, where he has resided and practiced ever since.

Dental Practice Advice
The first thing a newly-practicing dentist should do is develop a vision for the practice, and then create an actionable plan to realize that vision.  Michael's best advice is to assemble a team that fully supports that vision and then empower team members to help build and create that vision.  Allow team members to speak freely and remember that everyone is on one team.  Michael said, “Practices cannot take off without teams that support them.”  He noted that a dentist taking over an existing practice has an added hurdle of having current team members buy-in to the new vision and plan. Michael says that in this case, the vision should be implemented slowly. Give team members a chance to decide if they want to be part of the new culture and allow them to leave if they don't.
When Michael first began, he realized that business school was the best thing he had done to ensure having a successful dental practice. He noticed that other dentists struggled with the practice management aspect of owning a dental office.  He saw many good dentists failing because they didn't understand the business side of their practices.  He first worked with a company called Fortune Management, which helped dentists create visions and plans to fulfill that vision. Michael realized that although the company did a lot of good, it lacked the tools dentists needed.  Michael decided to create a software application specifically for dental practice management--Practice in Your Pocket.

Practice in Your Pocket
Michael developed Practice in Your Pocket, along with his team at his dental practice, to fill the holes that he saw in current practice management applications.  The biggest problem with all other practice management solutions is that the reports they generate are difficult for dentists and their teams to understand.  Practice in Your Pocket (PIYP) automatically takes the data collected and populates that information into a personal dashboard with information like collections, new patients, and production by doctor and by hygenist.  Those fields are available to all team members so everyone can track success.  The doctor also has access to overhead numbers to track costs.  PIYP auto syncs with Quickbooks and Excel; it also syncs with Dentrix and will be able to sync with Eaglesoft by the end of the summer.  PIYP also creates morning and monthly meetings notes so that team members can track what was covered and know what will be covered in the next meeting.
The most important part of Practice in Your Pocket is the TLC calling feature, which facilitates personal calls to patients from the dentist or other team member. This feature lists the patient, procedure, and phone number. It also allows the dentist to schedule follow-up calls for patients who are experiencing problems.  Michael says that making these TLC calls is the best thing a practice can do to keep current patients and get patient referrals.   At the end of the day, he calls every patient that he worked on that day.  He said PIYP gives hygienists the ability to call their patients at the end of the day, too.   Michael says the 15 minutes it takes to make those calls is the most important part of his day in maintaining a successful business.
A dentist who would like to learn more about Practice in Your Pocket may visit  The company also has a YouTube channel with videos that take a more in-depth look at their product.  Just search Practice in Your Pocket.  A demo may be scheduled by calling 800 213-0252.  Soon the demo will be available on the website.  Practice in Your Pocket offers a 30-day free trial on their website, as well.

Dr. Michael Dolby's Advice and Legacy
Dr. Dolby would like new dentists to know that being a dentist can be a challenging job, both mentally and physically. He knows it can be easy to get caught up in all the things you have to do; he wants people to remember to stop and be grateful for the great things in their lives--to take time to recognize that God has blessed them with the skills and ability to be a dentist and He has also blessed them with patients that put their trust and faith in those skills and abilities. When we are grateful, we can't be unhappy so don't get caught up in the negativity.  He says the truths he lives by are: be honest with yourself; operate with absolute integrity; choose to be happy and take time to recognize your blessings.  He hopes that his team remembers his passion for creating a positive place to work, that his patients know he tried to create a safe place for them, and that his family knows he worked hard for them.

Sponsored by Healthcare Compliance Solutions Inc

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Thursday, March 16, 2017

Policies and Procedures, Compliance Training and HR

Maintaining Compliance and also Keeping HR in the Loop
In your ongoing efforts to provide an office culture of compliance, it is important to remember that HIPAA requires covered entities to establish and implement written policies and procedures that are consistent with its Privacy and Security Rules.  It can also be important for your Human Resource officer(s) to be involved with HIPAA compliance related issues in the business.

The U.S. Department of Health and Human Services, Office for Civil Rights (“OCR”) has begun its Phase 2 HIPAA Audit Program.  The Program will focus on the policies and procedures adopted and employed by covered entities and their business associates to meet the requirements of the Privacy, Security, and Breach Notification Rules.  Furthermore, if a group health plan is selected for an audit, it would have a very short time to produce its policies and procedures (i.e., 10 business days).  If the group health plan does not comply (for example, because it does not have policies and procedures), the OCR will likely impose corrective measures which could include costly civil monetary penalties.

HIPAA policies and procedures have important functions, including but not limited to:
  • Limiting uses and disclosures of Protected Health Information (“PHI”) to the minimum amount reasonably necessary to achieve the purpose of the use or disclosure;
  • Identifying the workforce members who need access to PHI and electronic PHI (“e-PHI”) to carry out their duties, the categories of PHI that they need, and any conditions under which they need the PHI to do their jobs;
  • Ensuring appropriate protection of e-PHI when it is transferred, removed, disposed and electronic media is re-used; and
  • Ensuring that e-PHI is not improperly altered or destroyed.
However, it is not sufficient for a covered entity to merely adopt its HIPAA policies and procedures.  The health practice office must also:
  • Designate a privacy and security official to develop and implement policies and procedures; 
  • Train applicable workforce members on its policies and procedures as necessary for them to carry out their functions, and apply appropriate sanctions against workforce members who violate its policies and procedures;
  • Periodically assess how well its policies and procedures meet the requirements of the Security Rule; and
  • Designate a contact person responsible for receiving complaints and providing individuals with information on the covered entity’s privacy practices.
There is no template for HIPAA policies and procedures.  Instead employers have the flexibility to design policies and procedures that are appropriate for their size, organizational structure, and risks to PHI and e-PHI.  Furthermore, as employers evolve, so should their policies and procedures.  For example, if an employer adopts a telework policy, it may wish to review whether its policies and procedures appropriately address issues involving remote access.

Summarizing, although not a new requirement, due to new technologies, evolving business and regulatory practices, along with impending HHS audits, employers may want to review their HIPAA policies and procedures to make sure that they are compliant and up-to-date. Many HIPAA policies inherently overlap with Human Resource's duties: training, disciplinary actions and employee health information for examples.
The increase in audits — combined with everything from changes in technology, the addition of a health and wellness program and concerns about hacking — serve as a good reminder why employers should revisit HIPAA training often and collaborate with HR to ensure compliance.

Many of the employers facing fines are healthcare providers, health plans or healthcare clearinghouses (organizations considered as covered entities under HIPAA). But most HR professionals also handle protected health information (PHI) to some extent, which puts them in danger of violating the HIPAA Privacy Rule.

Employers should have a written policy in place about how they handle PHI and designate PHI handlers and a HIPAA privacy officer. The policy should outline what types of information are considered PHI and how employers may and may not use it. It should also include a procedure for handling complaints and a process for employees to file them if they think their privacy rights are being violated.

Employees who may handle PHI should be trained on the dos and don’ts of handling protected health information, especially as it relates to electronic information. It’s vital for the HR team to understand the implications of handling PHI in emails, storing it on the cloud, or communicating about it over other electronic formats. And when discussing matters containing PHI with an employee, it’s important to have a signed HIPAA authorization form for the release of employee health information.

Lastly, the HIPAA privacy officer should review compliance documents and ensure that agreements with vendors who handle PHI, called “business associate agreements,” are up to date. The federal government considers vendors and subcontractors to be business associates if they handle PHI on behalf of the covered entity.

Source(s):, http://www.jdsupra.com,

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Monday, March 13, 2017

HCSI Interview with Jim Dahle of White Coat Investor: Episode 9

This show features an interview with James (Jim) Dahle, author of the book The White Coat Investor, and editor of, a financial advice blog for doctors.  The interview was conducted by Lance King of Healthcare Compliance Solutions Inc--

Jim Dahle Background
Jim Dahle went to medical school for the same reason most other healthcare professionals do—because he liked science and loved helping people.  He did his residency in emergency medicine and continues to practice in that field.  He was never really interested in business or finance until he had been ripped off by many financial services professionals, including a realtor, an investment advisor, and a lender.  He decided he needed to learn enough to protect himself from predatory practices.

White Coat Investor
Jim began learning about financial matters through reading books at a local used book store and the library.  He found that many books weren't very good and almost none were written specifically for healthcare professionals.  From the few good books on the subject, he learned the basics of finance—investing, saving for retirement, obtaining loans, etc.  He realized most other doctors lacked the same information he had, so he began sharing his new knowledge first with friends, and then with others
through a blog.  Next, he decided to self-publish a book on Amazon, which he marketed through his blog and virtual book tours.  Currently, he has a website, Podcast, blog, and his book is a best-seller.  Jim has found that some people who won't read a blog will read a book, and some people who won't read a book will listen to a podcast.  Most of his readers/followers are medical/dental students, newly-practicing doctors, and older practicing physicians.  He is looking to expand into a YouTube channel, online course, and possibly a medical school course.  He is hoping to “meet people where they are” through all these different media channels so he can spread the word to all practicing professionals.

The best advice that Jim has been given was from medical school: “Do the right thing for the patient.”  This phrase is applicable for anyone—Do the right thing for the customer, patient, investor, etc.  He says that if you do the right thing, people will trust you and keep using your services.   Jim defines entrepreneurship as “building something not just for the money but because you want to contribute something to the world that doesn't yet exist.”  He enjoys being a doctor because he is a helper; he enjoys running White Coat Investor because it is gratifying to “help the helpers,” as he put it. This is his way of giving back to people like him, in the hopes that they don't have to go through the hard knocks that he did to learn what he knows now.

For more information, Jim can be contacted at  He enjoys all the positive feedback he receives because of his book and blog.  You can buy his book The White Coat Investor at, you can find his blog at, where you may also subscribe to his monthly newsletter.  His podcast is also available on iTunes and you can follow him on twitter @wcinvestor.  Watch his website for more ways to connect coming soon!

Thank you for watching! Make sure to check out Healthcare Compliance Solutions Inc website at

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Thursday, March 9, 2017

Ethics Training in Healthcare

Having no ethics training within the organization, will put any healthcare professional at risk!

I received a call from a client who was attempting to dispute an Unemployment Claim stating that the employee was terminated for an unethical situation. I asked if the employee ever received documented ethics training, specifically in the particular situation at hand. The client's response was no. As many healthcare professionals do, this client assumed that ethical situations should be understood by all without documented training being necessary. With the requested documented training, this healthcare professional will most likely loose their Unemployment Claim dispute. This entire situation could have been avoided by having ethics training in place.

Ethics is defined as: moral principles that govern a person's behavior or the conducting of an activity.

In the past, moral principles were assumed to be standard among most people. In today's ever changing social world, this is no longer the case. It can no longer be assumed that all employees have the same, or at least, similar moral principles and standards.

There are two major factors that are creating this new dynamic for employers:

  • New Principles/Standards For a New Generation - Baby Boomers and Generation X's have, for the most part, bring a similar set of principles and standards to the workplace. This is not always the case with Millennial's. Many of the Millennial Generation have similar principles as the the previous two generations, however, there is a significant number of the Millennial Generation who do not hold to the same principles and standards as the Baby Boomers or Generation X's. These particular Millennial's have their own set of ethic principles as they see the old ones as "dated" or "behind the times". When they act outside of the assumed principles that have been recognized by previous generations, they do not understand why what they did was wrong. Their actions follow their own set of principles and standards.
  • Dramatic Influx of Unique Cultures - With the recent influx of refugees and immigrants from places that have cultures most people are not familiar with, new challenges will arise within the workplace. Some assumed principles and standards could be unfamiliar with people of various backgrounds and cultures.
Due to the two major factors listed above, and the other factors not listed, it is strongly recommended that all healthcare professionals have established and documented ethics training within their organization. Do not assume anything is "just understood" without formal and documented training. Ethics training should be created based on the culture the organization is attempting to establish or has already established. In addition, having ethics training as part of an organizations' already established compliance training, will only strengthen the employees understanding and desire to follow compliance regulations.

Some employees may feel that ethics training is unnecessary and is a silly waste of time. However, by not having established and documented ethics training in place, an owner is putting him or herself at risk of monetary loss, a damaged reputation, and a decrease in employee moral.

It is the simple things that make a big difference in the success of an organization. Ethics training is one of those simple things that will make a big difference.

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Monday, March 6, 2017

HCSI Interview with Dave Woodward of Click Funnels: Episode 8

In this show, sponsored by Healthcare Compliance Solutions Inc, Lance King interviewed Dave Woodward, Chief Business Development Officer of Click Funnels.

Dave Woodward Background

Dave is from San Diego, California and recently moved to Boise, Idaho.  He has been with Click Funnels since its beginning almost 10 years ago.  Dave originally wanted to become a doctor, then a Physical Therapist, then fell in love with business and has never looked back!  He has been involved in many different companies over the years, including a tech company, a mortgage business, flipping houses, and internet marketing.

Click Funnels Beginnings

Click Funnels is a platform-based software-as-a-service (SAAS) company that provides funnel marketing software for many types of clients, ranging from authors and speakers to service providers like doctors and chiropractors.  The company was built when the founder, Russell Brunson, wrote a book and was trying to market it. He realized there was a need for a software company who could walk people through the entire funnel marketing process.

What is Funnel Marketing?

Imagine a funnel with a lot of people at the top who self-select a relationship with a company as they travel down the funnel, leaving long-term customers at the bottom of the funnel.  An example of a funnel marketing plan would be where customers sign up for a free (plus shipping) book.  Then the customers are offered an audiobook for $37,
then the people who purchase the audiobook are offered a $197 course, then those customers are offered a one-time-offer of a whole webinar series for $297.  This set-up allows businesses to attract people who want offered service.  Dave says the funnel has three objectives: first, capture leads as soon as possible; second, build trust quickly; third, provide offers to customers periodically.  Funnels lower the cost to acquire customers and raises the average cart value of those customers.

What Does Click Funnels Provide?

Click Funnels offers all stages of funnel marketing in one software platform.  Dave says that one of the biggest mistakes people make in marketing is giving away too much free stuff when trying to acquire customers.  He says that once a customer spends $1, getting them to spend more is much easier, especially if the company builds trust by over-delivering.  Click Funnels specializes in acquiring customers who spend that first dollar and then continue to spend more dollars.  Once the plan has been designed, Click Funnels says that the easiest way to reach customers, both locally and globally is through Facebook because a company can target customers with the exact demographics and interests that it wants.  After just a bit of training, a staff member can easily handle the Facebook targeting with the help of Click Funnels.  Click Funnels software is easy to learn and use.  It is open source, drag and drop format.  Click Funnels also offers many webinars, updated content, and exclusive offers for its clients.  Click Funnels users has tripled every year for the past two years and is set to triple again this year, going from 3,000 to 10,000 users; 10,000 to 30,000 users; and 30,000 to approximately 100,000 users.  This year, 84 of those users will earn a place in the Two Comma Club, meaning 84 users will have earned $1,000,000 through Click Funnels.  The goal is to have 1000 members of the Two Comma Club by the end of the year!

Dave Woodward’s Words of Wisdom

Dave has some advice for aspiring entrepreneurs.  First, there is a difference between and real entrepreneur and what Dave calls a ‘wantrepreneur.’  ‘Wantrepreneurs’ want to own and run a business but don’t want the hard things that come with it.  True entrepreneurs will push through the tough times.  The second piece of advice Dave wanted to share is that entrepreneurs need to find something that they are passionate about providing to others. If money is the only motivation, businesses won’t survive.
More Information
Dave said that listeners/viewers of this show will get FREE trials of several different Click Funnels products.  Just go to and  If anyone has questions, they may contact Dave Woodward on Facebook.

Hosted by Lance King with Healthcare Compliance Solutions. Visit for more information.  Thank you!

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Wednesday, March 1, 2017

USCIS Has Published the New I-9 Handbook for Employers

U.S. Citizenship and Immigration Services Issues new I-9 Employer Handbook

USCIS has published the updated M-274, Handbook for Employers: Guidance for Completing Form I-9 (PDF, 5.36 MB). The Handbook for Employers provides employers with detailed guidance for completing Form I-9, Employment Eligibility Verification. This version dated Jan. 22, 2017, replaces the previous version. It reflects revisions to Form I-9, which was revised on Nov. 14, 2016.

The Handbook for Employers: 

  • Details how to properly complete the revised Form I-9 
  • Captures policy and regulatory changes since 2013 
  • Is written in plain language, so that it is easier to understand 
  • Includes a streamlined questions and answers section 
  • Features updated tables, new figures, and more current sample documents 
  • Explains guidance regarding automatic extensions for certain Employment Authorization Documents
Review the updated Handbook for Employers or see the Table of Changes for Revised M-274 (PDF, 495 KB) for highlights of the changes.

I-9 forms, documents and other information can be found at I-9 Central.

HCSI clients can also download this handbook in the Employment Law (HR) section of the Updates/News area on our website.

For more information visit the Contact E-Verify page for phone numbers and e-mail addresses.

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Monday, February 27, 2017

HCSI Interview with Mark Phebus of 20/20 Consulting: Episode 7

This show featured an interview of Mark Phebus, the founder of 2020 Consulting. The interview was conducted by Lance King of Healthcare Compliance Solutions Inc.

How it All Began
Mark Phebus started 20/20 Consulting after he graduated college and saw that his colleagues were struggling during contract negotiations for their first optometry jobs. He helped a friend by reviewing her contract and helping her get more of what she wanted from an employer and realized he enjoyed it. He always had an entrepreneurial mind and decided that he should start a consulting business to help other OD's with employment contracts.

20/20 Consulting
Mark specializes in negotiating contracts for brand-new OD graduates.  He knows that if someone can get their beginning pay higher, it will increase the salary for the rest of their lives.  Mark also negotiates on behalf of existing OD's who are looking at changing employment, or renegotiating their contracts.  According to (the company website), 80 percent of people who ask for a raise get at least part of their request granted.
 According to a quote from Business Insider on, avoiding salary negotiation throughout your career means losing out on roughly $1 million dollars over the course of one's career.  Some professionals might hire a lawyer to look over an employment contract; Mark says the difference between seeking the help of a lawyer or employing his services is that he offers an optometrist's point of view, plus he only charges a fee if the negotiation results in an increased salary.  A lawyer will charge a fee no matter what the results are.  Mark loves being able to prove to clients that he is qualified by the results he achieves; results are everything.  Another great reason to choose 20/20 Consulting is that a portion of every fee collected gets donated to the V Foundation for Cancer Research.  Mark feels strongly that he should help give back to this great organization, due in large part to the founder of the V Foundation, Jim Valvano.  During college, especially in trying times, Mark would listen to the ESPY award speech given by “Jimmy V” for inspiration.

Recommendations for Other Entrepreneurs
For more inspiration, Mark recommends that everyone read Rejection-Proof by Jia Jang, in which the author learned about the psychology of rejection and how to overcome the fear associated with it. Mark also recommends the TED talk by Jia Jang.  Mark's advice to other entrepreneurs is to be passionate, remember that every failure leads you closer to success, and don't go into entrepreneurship if you're not self-motivated.

Contact 20/20 Consulting
20/20 Consulting's website is  Optometrists who are seeking help with evaluating employment contracts may contact Mark by email at or by phone/text at 770 548-6667.

Thank you for reading and please check out our other interviews!

Sponsored by Lance King, Healthcare Compliance Solutions Inc

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Wednesday, February 22, 2017

The Only Reason To Invest In A Healthcare Compliance Solution

Written by Lance King

I've personally been the recipient of identity theft, incorrect medical billing, and have had a 4 month old daughter have a virus nearly take her life partially because of incorrect use of protective equipment and sanitation.

This year my family and yours will utilize at least one healthcare service. At Healthcare Compliance Solutions, Inc. ( we think families should not have to worry about having their medical records information stolen, have to worry about the health care equipment being used or not used appropriately, or have to worry about receiving a bill with an incorrect amount.

At, we believe that every healthcare office in the United States should take every measure to ensure the safety and ongoing protection of both their patients and staff. Unfortunately, this is not always the case. We live in a country where HIPAA, OSHA, Medicare, and Employment Laws are being ignored completely. Many doctors have told us these laws are a nuisance.

While I understand that office staff are wearing multiple hats of responsibility and struggle to develop a compliance program. There REALLY is a simple compliance solution.

At, we help healthcare practices and business associates (anyone hired by the practice required to handle patient information) protect their patients, staff, and the reputation and the growth of their practice from constant change and uncertainty in the healthcare environment. We believe this is best done by creating a culture of compliance.

If you would like to learn more about how we help you in your efforts to create a culture of compliance, contact or if you want to connect with me directly e-mail me at or call at 801-702-7283.

Monday, February 20, 2017

HCSI Interview with Bryan Laskin of OperaDDS: Episode 6

Today's show features an interview with Bryan Laskin, the founder of Opera DDS--a complete communication software provider for dentist offices.  Interview was conducted by Lance King of Healthcare Compliance Solutions, Inc.

Background on Bryan Laskin
Bryan Laskin, DDS, is from Minneapolis.  Originally, he was planning on becoming a physician until he visited with family members and others who were medical doctors and decided that dentistry was more compatible with his personality and lifestyle.  Bryan is an entrepreneur at heart, so when he saw the need for better communication solutions/software, he talked to a friend in the technology industry. They decided to start a company that could meet those needs.  He realized that he could be an entrepreneur and a dentist at the same time by sharing his office's ideas with others, through Opera DDS.  He is currently the CEO of Opera DDS, as well as the owner of a thriving dental practice, which has doubled its business in the past two years.  He credits much of that growth to Opera DDS; he says that when you use the best practices, people will notice and be attracted to your company.
Opera DDS
Bryan likes turning things that other people see as problems into opportunities.  Opera DDS has solved the problem of secure communication within a dental practice.
 It is the only company offering complete communication packages for dental offices, according to Bryan.  It is cloud-based, so it works with any operating system, plus it has applications for android, apple, and even apple watch so dentists are able to use it on the go through phones, tablets, and the like.  Opera DDS has developed three software products: Pager for interoffice communication; Recare for communication with patients; and Chorus for communication with other healthcare providers like labs and specialists.

Benefits of Opera DDS
The first benefit of using Opera DDS is the increase in productivity.  Bryan has found that the average dental office's productivity increases by over 30 percent after implementing Opera DDS!  Communication processes are consolidated and made more efficient, freeing up everyone to focus on what they do best—which is a key to success according to Bryan.

Secure and HIPPA Compliant
The next benefit of using Opera DDS is that all texts, messages, files, etc are secure and HIPPA-compliant.  Bryan says that there is a big difference between security and compliance and that his products cover both bases.  The most common data breech that he's found is from theft of actual devices, like tablets and laptops.  Bryan says the most secure way to keep data safe is to get it off local storage and onto cloud storage.  With Opera DDS, dentists can rely on their data remaining secure even in cases of theft.

Easily-Accessible Communications
Another related benefit that Opera DDS offers is the ability to send and receive secure messages with patients, labs, specialists, and even within the office. A hygienist can talk with a patient and pass on the information to the dentist through secure texts and emails. A lab can send results to the dentist securely using existing email addresses.  All communications can be found in one place for the dentist, so if he's away at lunch, he can quickly catch up by checking one location.

Continuous Improvements
The final benefit offered by Opera DDS is that the company is always looking at ways to improve. Bryan says that half of their innovation comes from listening to what its customers want and half comes from looking forward at what technology will make possible.  Sometimes solutions come after looking at things in completely different ways.  One of the new things that Opera DDS hopes to roll out soon is pain management through virtual reality.  Studies found that especially in young patients, the most effective pain and anxiety management tool was virtual reality.  Bryan and his team have been developing virtual reality videos made especially for dental work.  A sample of this, as well as some other new products/offerings will be unveiled at the Get it Done weekend in Minneapolis. This event is sponsored by Opera DDS, and is a quick fun way to get CPR, OSHA, HIPAA  and Medical Emergency training, as well as to learn about new technologies and participate in team-building exercises.

More information
To get more information about the Get It Done Weekend, one may visit  Any dentist interested in a free 10 minute demo of Opera DDS may go to and fill out the contact information sheet.  Bryan is sure that once an office has tried his software, it will never want to use anything else.  Bryan can be reached at with any specific questions for him.

Final Advice
When asked for any advice for healthcare providers who are also looking at entrepreneurship, Bryan gave two suggestions. First, he stressed the importance of continuing education. He said learning about procedures, practices, and technology in one's industry will be helpful.  Second, he stressed the importance of allowing others to shine.  Bryan said that true entrepreneurship is developing leadership in others.

Thank you for visiting!  Make sure you catch every week's interview.

Sponsored by Lance King at Healthcare Solutions Inc

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Tuesday, February 14, 2017

Trouble with Compliance Training

Getting your employees to complete their compliance training can be a challenge!

Compliance training is not something that your employees want to take time away from their busy schedule to complete. It is not high on their priority list and they feel like it is a waste of their time. This attitude is very common throughout many healthcare organizations. This type of employee attitude is a dangerous attitude to have within a healthcare organization. I have received many calls from clients asking for help with correcting this attitude within their organization.

Here are two of my suggestions for correcting a poor attitude towards training within a healthcare organization:

  1. Create a Culture of Compliance - When employees see that protecting the health information of the patient is not a high priority for their leaders (doctors, administrators, etc.), then protecting the patients privacy and health information will not be a priority for them either. This type of behavior and attitude will then become part of the organization's culture.
  2. Performance Review - Incorporate the completion of the employee's compliance training into their performance review. If an employee has not completed all of their compliance training, then that will be a negative factor in their performance review.
It is important that all employees (including doctors) complete their required compliance training every year!

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Monday, February 13, 2017

HSCI Interview with Dr. Arlen Meyers of SoPE: Episode 5


Today’s show features an interview with Dr. Arlen Meyers, the president and co-founder of the Society of Physician Entrepreneurs, or SoPE.  Lance King, of Healthcare Compliance Solutions Inc. conducted the interview.

Dr. Arlen Meyers, An Introduction

Dr. Arlen Meyers was raised in Philadelphia.  He moved to Colorado in 1976 to attend the University of Colorado and has lived there since.  Dr. Meyers practiced Ear, Nose, and Throat medicine for 40 years.  He started SoPE because he was frustrated with the process of commercializing a
device/process that could optically detect cancer cells.  He realized that other people were probably having similar struggles and so he, along with some colleagues, started SoPE as a way for entrepreneurial-minded physicians and healthcare providers to connect and collaborate.  Dr. Meyers credits a lot of his entrepreneurial spirit to watching and working with his pharmacist father. He learned of and found a love for commercial healthcare at his father’s drugstore, where he worked from the time he was eight or ten years old.

Challenges Faced

Dr. Meyers says that although physicians have always been entrepreneurs, having an entrepreneurial mindset and formally packaging oneself as a physician entrepreneur is a fairly new idea in healthcare.  He defines a Physician Entrepreneurship as the pursuit of opportunities with scarce resources, the goal of which is to create user defined value with the deployment of innovation.  When he first began SoPE, Dr. Meyers’ message fell on deaf ears, essentially because doctors didn’t need to focus on being innovation-minded. They could graduate in the middle of their class, set up a practice, and make more money than most people in the country.  Recently, healthcare providers have realized they need to step-up their game if they’re going to compete in today’s market.
Dr. Meyers says that although it’s more important now to have an entrepreneurial mindset, his greatest challenge still is finding people who have that trait.  He said doctors and healthcare providers need to create opportunities out of challenges and they need to be creative. One of the reasons those people are hard to find is that doctors need to be very good at taking tests and memorizing facts to be at the top of their class. Unfortunately, that doesn’t always translate into creativity; in fact, innovation gets punished in some ways. Dr. Meyers asserts that the industry conveys the message, “We want you to be innovative, but we don’t want to hear about it.”  The Society of Physician Entrepreneurs is a group of people who want to hear about innovations.

Society of Physician Entrepreneurs, or SoPE

The Society of Physician Entrepreneurs is a good fit for healthcare providers who are fed up with certain processes, devices, situations, et cetera and who are able to see innovative ways to fix or improve those things.  It is also a good fit for people who are looking for a different role in the healthcare industry.  Dr. Meyers asserts that creating a process or gadget that delivers value to thousands of patients is just as valuable, if not more valuable, as a physician who sees 40 patients a day for 40 years.
The goal of SoPE is to bring together like-minded people who have ideas on how to deliver value to patients.  The SoPE will help members get ideas to commercialization by providing members with education, resources, networks, mentors, and experiential learning through chapter networks.   Dr. Meyers says that the SoPE is “preaching the gospel of innovation” and the society would welcome anyone who is entrepreneurial-minded to become a ‘disciple.’
It costs $75 per year to be a member of SoPE.  The SoPE provides a chance for physicians, researchers, marketers, patients, attorneys, and anyone else who wishes to provide value to patients through innovation to connect in monthly meetings.  Additionally, the SoPE provides other connection opportunities multiple times a year through virtual meetings with organizations that have similar or compatible missions.  The SoPE is a virtual organization; it has a Board of Directors, Chapter Leaders, and Members. It is completely voluntary and not-for-profit.  Local chapters are led by physicians, but anyone may be a member.  The only thing that matters to the SoPE is the answer to the following question, “How can you deliver value to patients through innovation?”  Anyone who has a good answer to that question is invited to join.

More Information; How to Join

To learn more about SoPE, or to join, please visit and look for local chapters.  If there is not a chapter nearby, any innovation-minded physician is welcome to start one in his/her area.  Dr. Meyers has found that the chapters in smaller cities have had great success because of less competition for the same resources.  He says that when chapters hold meetings and connect, things happen.

Final Advice

Dr. Meyers has two final pieces of advice.  First, don’t take advice!  Second, don’t point the finger; jerk the thumb—meaning, cultivate the inner-entrepreneur.  Decide for yourself what you want to accomplish.  Ask yourself if you have a risk-tolerant personality.  Look at your blind spots.  If you’re an employee, find a culture that will allow your entrepreneurial spirit thrive.  If you’re a business owner, create the kind of culture that builds on innovation.

Show sponsored by Healthcare Compliance Solutions.  Please visit our website at

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Monday, February 6, 2017

HCSI Interview with Anthony Castorani of Crossroads Technologies: Episode 4

In this episode, Lance King from Healthcare Solutions Inc ( interviewed Anthony Castorani the CEO of Crossroads Technologies.  Crossroads Technologies is a company that offers a solution for IT management for doctor entrepreneurs.

Introducing Anthony Castorani
Had Anthony not made the decision to pursue a career in technology at the age of 20, he may have continued life as a bass player in an Iron Maiden tribute band.  After playing for 4 years, he realized that although he made a great amateur musician he would never really want to seek a career as a professional bass player.  After thinking about his options for the future, he remembered his days of programming on a Commodore VIC 20 in 7th grade, and that he always enjoyed learning about technology.  He chose to follow this path because he enjoyed it and this enjoyment is obvious when he talks about his company, Crossroads Technologies.

Crossroads Technologies
Crossroads Technologies was created in 1996 by Anthony and three other people in a small, one-room office.  Anthony started this business because he had become disillusioned by the other technology companies he had previously worked for, whose main focus was money not the customer. He knew he could be successful if he kept customer satisfaction as his primary goal.

Why Crossroads Technologies?
The way Crossroads Technologies achieves this goal is to never deviate from company policy of offering 100 percent IT management, 24 hours a day, 7 days a week.  Anthony believes that because of this all-inclusive offering, he is the best value for practices looking for IT management solutions.  Other technology management firms charge per hour, or only offer one-time set-up support.  Because Crossroads provides unlimited and ongoing support for one fee, clients can call anytime they have an issue or question and their service ends up being more cost-effective than the per-usage-fee guys.
Crossroads Technologies also helps businesses think about and achieve long-term goals by focusing on the future.  Although many practices choose to use a “set it and forget it” approach to technology, Anthony says that the successful firms will remember
that technology changes quickly and choose a company (Crossroads) that uses a dynamic approach.  Crossroads Technologies stays current on industry changes and advancements and informs their customers of those challenges and opportunities as they come up.  Anthony says one of the biggest issues in owning a business is not having a clear plan.  Crossroads Technologies will help their clients develop a vision, create a plan to achieve that vision, and not deviate from that vision.  Anthony wants doctors to remember that their practice is a business—which means they must look at what makes them different and better than other physicians/practices.  Also, Anthony advises doctors to listen to their patients and not just focus on the analytics of diagnosing.  In this way, Crossroads Technologies is similar—they listen to their customers and are always open to constructive critiques because they know this is what drives improvement as well as customer satisfaction.

Contact Information
Practices that are a good match as clients for Crossroads are ones that realize doctors need to focus on their specialty—taking care of patients—and that customers would be best served by utilizing a full-service IT management company.
According to Anthony, “What we do for the healthcare world is deliver... a management solution that isn't a product is a bundle of different things from managing the well as taking care of people and environments so [customers] don't experience down times.”
Physicians who are interested in this type of service may visit their Crossroads Technologies website at and fill out the form under the Contact Us tab.

Episode sponsored by Healthcare Compliance Solutions Inc,

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Thursday, February 2, 2017

OSHA Employer Reminder - Post Injury and Illness Summaries Now Through April

Employer Posting Requirements for OSHA Form 300A

HCSI reminds healthcare and other non-exempt employers of their obligation to post a copy of OSHA's Form 300A, which summarizes job-related injuries and illnesses logged during 2016. The summary must be displayed each year between Feb. 1 and April 30 in a common area where notices to employees are usually posted. Businesses with 10 or fewer employees and those in certain low-hazard industries are exempt from Occupational Safety and Health Administration (OSHA) recordkeeping and posting requirements. Visit OSHA's Recordkeeping Rule webpage for more information on recordkeeping requirements.

All employers that are required by OSHA to maintain a copy of OSHA's Form 300A, that at any time in the past calendar year had 10 or more employees, are required to complete and post OSHA Form 300A (unless they belong to certain low-risk industries that are exempt). Examples of low-risk, exempt industries include clothing retail stores, publishers, banks and investment services. A full list of exempt industries can be found on the OSHA website. 

OSHA Form 300A is a summary of all serious work-related illnesses and injuries (including needlesticks and bloodbourne pathogens exposure) suffered by employees in the previous year. Even if no incidents or injuries occurred in 2016, employers that meet the requirement must post the form. Again, OSHA Form 300A must be posted in a visible location and must be displayed where notices to employees are commonly posted and must remain posted from February 1, 2017 through April 30, 2017.
OSHA Form 300A derives from information kept in the OSHA 300 Log. Employers should complete and post the Summary (OSHA Form 300A) using information recorded on the log but do not post the Log (OSHA Form 300). Employers should consult with legal counsel or contact OSHA directly regarding any specific questions about how to comply with these requirements. Be proactive and prepared with your documentation so you can provide employees, former employees, their representatives, as well as OSHA officials access to your Log of Work-Related Injuries and Illnesses (OSHA Form 300). 

More information about OSHA employer responsibilities can be found here:


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